Base Tier
Our Base Tier of service includes:
Basic device monitoring
Automated alerts with DIY troubleshooting guides
Access to a self-service knowledge base
It’s perfect for businesses looking for basic IT oversight with minimal external support
$30 per month per machine
Mid Teir
The Mid Tier includes everything in the Base Tier plus:
Escalated alert-to-ticket feature for expert resolution*
Limited email/chat troubleshooting(5 tickets per month)**
OS and software patch management
A one-hour onboarding consultation to ensure your self-managed success with technology
Escallation for resolution is at an additional charge. *
E-mail/chat support is for additional troubleshooting only. **
$45 per machine per month
Top Teir
Our Top Tier level of subscription is for those businesses that understand the value of proactive/preventative support. The goal is to avoid problems, outages, or lost productivity through prevention.
Automated Updates of Windows and Microsoft applications
Automated security responces to anti-virus and other cyber-security tool alerts
Advanced monitoring of additional services, such as Back-Ups
Maintaining the DIY aspect of CYAMS offerings
while adding wider support with 5 alert
escallations/1-Hour consulting included per
month
$60 per machine per month
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